Prices and payment
Each item is listed with price including VAT 25%. The shopping cart shows the total price including VAT. We reserve the right at any time to change the shipping terms, price, discounts and workmanship of an item. Delivery day’s price applies. We recommend PayPal as well as card payment. You can also pay via Klarna invoice. You can also buy on installments via Klarna.

Ordering is binding and you must have turned 18 to order.

We are happy to answer questions about our articles in the web shop. We can most easily be reached by filling out the form in the webshop. But you cannot place orders via email.

Card payment or PayPal
You can easily pay your order with your Visa or MasterCard. Select Card payment under the payment method in the Cashier. Make sure you have filled in your information correctly before confirming your purchase!

Pay only after 14 days via invoice in collaboration with Klarna! So you can take home your goods before you decide to pay them! Bromander Guitars reserves the right to stop deliveries to persons who are not considered creditworthy or who have payment remarks.

Invoice split payment
When buying guitars, you have the opportunity to split payment by 12-36 months.

 Right of withdrawal and complaint
You always have 14 days to cancel. This means that if you are not satisfied with your order, you can return the goods within two weeks and get the money back on the item, but not the shipping. If you buy on cards, it does not cost anything. What we require of you as a customer to be able to invoke the right of withdrawal is that the goods are not used (undamaged condition) when they are returned to us, and that you contact us by phone for instructions on the return. Bromander Guitars is not responsible for the return shipping of your order. This does not apply in the case of faulty goods. You are obliged to keep the product in as good a condition as when you received it. The product must be unused and in unbroken packaging. You may not use it, but of course, carefully examine it. If the goods are damaged, the right of withdrawal is lost.

Complaints, Returns
If you want to advertise or return goods, please contact Bromander Guitars as soon as possible.

In the event of a complaint, an examination of the product is made and possibly returned to the supplier. This means that it may take some time to get money back. You will usually receive a refund within approximately 1-5 weeks.

If a refund is to be made, you must send a copy of your invoice. If we do not receive a copy with the return, we will put it aside until you hear from us with a copy.

Guitars have a 10-year warranty, provided that Bromander Guitars is active. Purchase date on receipt applies to the guarantee.

No guarantee is provided on consumables such as strings. The invoice is valid as proof of guarantee and must be sent with the complaint. Return shipping is not included in the warranty. Always call ahead.

Sales / Offers
In realization or promotional offers, neither open purchase nor right of withdrawal applies.

 Delivery time
We usually deliver 1-3 days after payment / order, depending on whether the goods are in stock.

Bromander Guitars strives to have satisfied customers, if something goes wrong we hope to solve it.

Personal data
Bromander Guitars safeguards your privacy and all processing of personal data is in line with GDPR. Your information will never be disclosed to third parties, but will only be used by Bromander Guitars to fulfill our obligations to you as a customer. You have the right, upon request, to access your information and correct incorrect, irrelevant or incomplete information.

Bromander Guitars uses Secure Socket Layers – SSL – in connection with you as a customer registering until you have confirmed your purchase at Kassan. We do this to protect financial and other information during your purchase. SSL is used to encrypt the information and partly to verify the identity of both parties. An SSL connection is characterized by a locked padlock at the lower edge of the browser and the URL starts with https. We also never save your card number, but you can always feel safe when you shop with us! False orders will be reported to the police and we will assist our utmost in the investigation.

See also the Consumer Agency’s distance contract law & E-commerce.